For Patients

How do I schedule an appointment?

Click here to schedule an appointment in a few easy steps:

1) Select your company and location

2) Enter your name, email and phone number

3) Select an available appointment time

4) An email will be sent to you confirming your appointment

5) If an appointment time is not available that meets your schedule please join our waitlist and our patient success team will contact you if one becomes available.

How do I reschedule or cancel my appointment?

Please contact Virtudent 48 hours prior to your reserved time to cancel or reschedule without penalty by emailing info@myvirtudent.com or by calling (877) 487-4295. Our missed appointment fee is $50.

My company doesn’t offer Virtudent, but I’d like you to visit my office. What can I do?

Please ask your HR, wellness or facilities representative to contact us to schedule a call with our team.

I’m having problems with the booking portal, what should I do?

Our HIPAA-compliant portal supports the latest versions of Google Chrome and Internet Explorer. If you’re experiencing difficulties or have additional questions, please email your name, company and preferred appointment time and a member of our team will help schedule your appointment. You can also call us 877.487.4295 to schedule over the phone.

How much does an appointment cost?

If you have dental insurance, there is no cost for our core preventative services (cleaning, x-rays, teledentistry exam). For patients without dental insurance Virtudent offers a special $150 self-pay rate.

*If we are out of network with your carrier or if your plan has a deductible we will balance bill you for services that insurance does not cover.

Is there anything I need to do before my appointment?

To save time, please go to the medical forms and enter your insurance and medical information. This will allow us to confirm your eligibility prior to your appointment and ensure we complete your visit in a timely manner.

I want my records from a previous visit, how do I get them?

Please contact the Virtudent Patient Success team at info@myvirtudent.com or 877.487.4295, and we will send your files to you or directly to your provider on your behalf.

How long is each appointment?

Virtudent appointments are typically less than an hour.

What is included in my Virtudent appointment?

During a Virtudent appointment, you will see one of our highly qualified Registered Dental Hygienists and a dentist will provide a teledentistry exam. A standard Virtudent appointment includes a complete oral health exam and cleaning; PreViserSM assessment to determine your oral health and risk level for oral cancer, cavities, and gum disease; oral x-rays, intraoral photographs, and a teledentistry exam. Additional services are available, such as fluoride treatment.

What happens after my appointment with Virtudent?

Within 5 business days you will receive a follow-up report from a dentist indicating any notes or next steps from your appointment. Our team will then send your files and relevant information to the appropriate dentist – either your regular dentist that we have on record or a referral dentist we can help you find. We will help coordinate care, and give you a follow-up call after ten days to check on your status, answer any questions, and address any concerns you may have.

What if further treatment is needed after the visit?

If the Virtudent dentist determines that you need additional treatment, they will submit a referral via secure email. Next, a member of the Virtudent team will work with you to help find a local, in-network dentist to perform the procedures. Yes, you can use your own dentist if you already have one! We make sure all dental records are available to your chosen provider to ensure the proper continuation of care. If you’d like, we will send the records on your behalf.

Can Virtudent provide the same standard of quality as a traditional dental office?

Absolutely! We use the latest, state-of-the-art equipment, and our hygienists are highly skilled and experienced. And because we come to you, you get the same high quality you expect with unmatched convenience.

What dental insurance do you accept?

We accept most major dental insurance including: Aetna, Blue Cross Blue Shield Cigna, Delta Dental, Guardian and MetLife.

What if my insurance is out of network?

We are not in network with MassHealth or Medicare, both plans require you to see an in-network provider. If you have any other insurance plans we’ll submit a claim on your behalf and accept payment from your insurance.

What do I need to bring with me to my appointment?

We recommend you submit your medical and insurance forms prior to your appointment. This allows us to confirm eligibility, and makes your appointment more efficient.  However, if you have not completed your paperwork in advance, please bring your insurance card with you to your appointment.

For Companies & HR

Who should I contact to bring Virtudent to my office?

To get the process started, or if you have any questions, simply contact info@myvirtudent.com. We’ll help you understand how Virtudent can work for your company.

How much does it cost to bring Virtudent to my office?

It costs your company nothing to bring Virtudent to your workplace. We setup, serve your employees, and leave your space as we found it – all at no cost to you.  ○ Virtudent will bill each patient’s dental insurance (if applicable) or offer our special self-pay rate of $150 if the patient doesn’t have dental insurance. ○ Virtudent will bill employees for any portion of their service that is not covered by diagnostic and preventive benefits under the company’s dental plan. Employees can use the following forms of payment for fees and services including a credit/debit card, FSA or HSA funds, or Venmo.

How can I be sure Virtudent offers high-quality dental care?

Patients receive the same high-level of care they are used to receiving from a traditional dental office. Here’s what sets Virtudent apart:

  • Cutting-edge technology: Our mobile clinics were specifically designed by experts with experience working on projects for NASA. We use what we call “portable office kits.” Each one is equipped with state-of-the-art technology and tools that are both OSHA compliant and FDA approved. That means they are safe for use in your office and tested to the highest standards of compliance.
  • Experienced hygienists: Virtudent licensed hygienists go through rigorous screening before joining the team. But training doesn’t stop the moment they’re hired. Our hygienists undergo stringent ongoing training to ensure patients receive the latest, highest quality care.
  • Top-notch dentists: Virtudent’s dentists are all full-time employees. They have been thoroughly vetted and specially trained to provide onsite care via teledentistry.

How does the sign-up process work?

Our dedicated Customer Success Team provides you with a marketing kit designed to build awareness, generate excitement, educate employees, and encourage booking. It starts with an announcement email that drives traffic to  https://virtudent.com/company-book-appointment, making it easy for employees to book an appointment.

What does Virtudent offer?

We provide preventative services specific to each individual patient’s needs. The typical appointment includes. The typical appointment includes: a preventative cleaning (prophylaxis), X-rays, intraoral photos, periodontal charting, dental exam, risk assessment, cancer screening, polishing, teledental exam, education, and optional fluoride. If clinically appropriate our team is prepared to offer additional preventative services such as full mouth debridement, periodontal maintenance, scaling and root planing, nutritional counseling, and tobacco cessation counseling.

Who will be providing the services?

The onsite dental appointment will be completed by one of our experienced hygienists. Our full-time, specially trained hygienists work closely with our licensed dentists, and have access to them throughout the day. Our dentists provide any diagnosis, prescriptions, and follow-up recommendations to patients. For added convenience, our dentists have weekly office hours when patients can reach out with questions regarding their visit or follow up.

How do your employees get further treatment, if necessary?

If a Virtudent dentist determines additional treatment is necessary for a patient, we make it easy to continue their care. First, we submit a referral via secure email. Next, a member of the Virtudent team works with the patient to help them find a local, in-network dentist to perform the procedure(s). Once a patient selects a dentist, all Virtudent dental records will be available to that provider to ensure proper continuation of care. If requested, Virtudent can even send the records on the patient’s behalf.

How does Virtudent use teledentistry?

Following an appointment, each patient’s records are securely delivered to a dentist for review. A Virtudent dentist looks a the X-rays, digital images, and hygienist notes to determine whether any follow-up treatment is necessary. It’s the great dental care your employees expect, and they never had to leave the office to receive it!

Does Virtudent keep patient records from year to year?

Yes, each time an employee receives dental care from Virtudent, his or her records are stored on the secure online portal. This allows Virtudent dentists to compare records from year-to-year.

Will you see my enrollees' spouses or dependent(s)?

Yes. If your organization chooses to provide these services to spouses and/or dependents over the age of 18, Virtudent can accommodate them.

What are the requirements for the conference room?

Ideally, Virtudent’s hygienists need at least a 10’ x 10’ space to comfortably fit all equipment. In addition, the hygienist must have access to a restroom.

Our conferences rooms have glass walls. Is that an issue?

No, Virtudent’s mobile clinics are equipped with privacy screens to ensure patients feel relaxed and comfortable.

How many employees will Virtudent typically see per day?

Each Virtudent hygienist can see up to 7 patients per day. However, the number of days the hygienist will be available depends on the needs of each client. We can have multiple hygienists on site per day, with the ability to schedule as many days as necessary.

Is it possible to have Virtudent set up in more than one conference room?

Depending on the size of your company, there are circumstances when Virtudent can bring in additional hygienists and equipment to set up in additional rooms. Often, we have multiple hygienists on site for multiple days-even scheduling multiple visits per year with many companies. We are flexible enough to work with your space and your needs.

How do you ensure our conference room remains sanitary?

Virtudent’s mobile clinics are self-contained, meaning no material leaves the clinic while in your conference room. Your office space will be restored to its original condition and all surfaces will be sanitized between patients and prior to Virtudent’s departure.

Does Virtudent have liability insurance?

Yes, Virtudent has liability insurance while onsite at your company. You will be provided with a Certificate of Insurance prior to any scheduled visit.

How are patient records secured?

Virtudent ensures that all patient-related data is captured, transferred, and stored via secure third-party, cloud-based medical record software that is fully HIPAA compliant. Additionally, all Virtudent employees receive annual HIPAA training and certifications to ensure absolute privacy.

What is Virtudent’s HIPAA policy?

We are fully HIPAA compliant. Virtudent follows an extensive internal policy related to HIPAA compliance, which involves extensive employee training, internal infrastructure, business associate agreements with any 3rd party vendors we use, and otherwise.
Our technology: We use a proven HIPAA secure, cloud-based platform (Planet DDS) to store patient data for patients who sign up for our service. All emails we send to our patients are also seamlessly encrypted for patient privacy and security by GSuite Business.

Are the providers employees? Independent contractors? Are they locum tenens providers?

Virtudent hygienists and dentists are full-time employees. This ensures they have all been specially trained to provide onsite care in addition to their prior private practice experience. We also provide continuing education, and ongoing training to enable consistent, high-quality care for our patients.

Will a dentist be on site?

There will not be a dentist physically on site during appointments. However, our dentists are available via teledentistry before, during and after appointments. Our hygienists can access them at any time to ask questions, check in, or share concerns. Typically the dentist will review the X-rays, intraoral images, and hygienist notes during the teledentistry review after the appointment. The dentist will then provide any diagnosis, prescription and follow up recommendations. A dentist is also available to our patients via scheduled office hours during the week.

For Clinical

(Dentists & Registered Dental Hygienists)

Does Virtudent refer to dental practices?

Yes, Virtudent only does preventative dental cleanings and exams. If a patient needs additional care, we refer them back to their home dentist or to a provider in our network.

Does Virtudent recommend other dentists besides the patient's dentist of record?

When a patient needs additional care, it’s our goal to refer a patient back to their dental home. In our medical intake form, we ask for the patient’s preferred dental information. Only if they don’t have a dental home do we recommend one of our Virtudent preferred dentists.

Why does Virtudent refer patients to dentists for follow-up care?

Our clinical team focuses 100% on preventative care. This process allows us to separate diagnosing providers from treatment providers to remove misaligned incentives. This ensures our patients receive non-biased treatment plans that are 100% formulated to promote prevention, wellness & health.

How will I get the patients records for recommended follow-up care?

Using secure methods, our Patient Success Team will share the patient’s X-rays and notes to ensure they are able to secure timely follow-up care.

How do dentists become a Virtudent preferred provider?

We partner with many dental practices in our different areas of practice. We do not promote one dental practice over another. To join our network please reach out to info@myvirtudent.com.

Does Virtudent hire Dentists and hygienists?

Yes! We hire dentists and hygienists! You can find out more on our career pages. If you are interested in applying please contact careers@myvirtudent.com.

What services does Virtudent offer to patients onsite?

We provide preventative services specific to each individual patient’s needs. The typical appointment includes a prophylaxis, periodontal charting, intraoral photographs, dental radiographs (i.e. full series, bitewings, or periapical), teledental exam, risk assessment, cancer screening, and optional fluoride. If clinically appropriate our team is prepared to offer additional preventative services such as full mouth debridement, periodontal maintenance, scaling and root planing, nutritional counseling, and tobacco cessation counseling.

How long is the patient dental appointment?

Adult appointments are typically less than one hour.

Does a hygienist need specific training to be able to work at Virtudent?

Virtudent provides several weeks of training on our software, X-ray equipment, patient process of care and mobile equipment. Training also includes observation of a hygienist in an office, using the equipment in our home office on Virtudent employees, and finally treating patients at an office with a lead hygienist for support.

What skills are required to be a Virtudent hygienist?

  • 2+ years of experience practicing as a Registered Dental Hygienist
  • Bachelor’s degree is a plus
  • Experience in public health or mobile healthcare a plus
  • Active participation in ADHA or other professional organization is a plus
  • Superior customer service skills
  • Excellent written and interpersonal communication and relationship development skills
  • Ability to work independently and professionally in a fast-paced environment
  • Ability to handle sensitive and confidential information in a manner that inspires confidence and trust
  • As in a typical dental office, some physical movement and lifting is required

How We Give Back

LEARN MORE

Want Virtudent to come to your Company?

CONTACT US

Have more questions? See our FAQs

VIEW HERE